It was announced by the end of Thursday that the American clients have already returned 500 000 Galaxy Note 7 smartphones to Samsung Electronics Co, after reports of ignition and explosion of smartphones of this model. At the same time, the company's customers are dissatisfied with the way the product recall is carried out, writes The Wall Street Journal.
According to the United States Bureau of Consumer Protection, Samsung plans to withdraw $1 million phones of this model in the US.
However, South Korean regulators ordered Samsung to extend the compensation period for Galaxy Note 7 buyers and to take additional measures to ensure battery safety. Samsung has postponed completion of the compensation scheme from 26 September to 30 September.
Most Americans preferred to receive another smartphone in exchange, rather than getting another Samsung device Samsung or a monetary compensation. However, they complain about the lack of information related to timing of new phones and other problems.
The US exchange program was launched on 21 September, as Samsung has previously promised that in the first day, there will be available up to 500 000 units for exchange.
On September 2, the South Korean manufacturer – Samsung Electronic Electronics, announced a global recall of its new smartphone model – Galaxy Note 7, due to defects found in batteries, which may cause a fire or explosion of devices while charging.
The recall program of Galaxy Note 7 in the United States - one of the largest markets for Samsung – started with problems, notes the WSJ. For example, the company has not notified the US Bureau of Consumer Protection about the recall before the announcement on September 2.
In Singapore, where Samsung has launched a program of exchange of troubled smartphones last week, nearly 80% of buyers Galaxy Note 7 signed up for the exchange. Cash compensation to Singaporean consumers is not offered.
As an interim measure, Samsung has released a firmware update for Galaxy Note 7, which allows you to charge the battery only to 60%, thus preventing overheating.
Shares of Samsung Electronics fell 3% in today's trading in Seoul.